Privacy Policy

Effective as of 08/18/2026

BEFORE USING THIS WEBSITE OR PURCHASING ANY PRODUCTS OR SERVICES FROM QUANTUM NUTRITION LABS, LP (“QNL”). PLEASE READ THIS PRIVACY POLICY.

QNL respects the privacy of our customers and website visitors. This Privacy Policy explains how Quantum Nutrition Labs, LP (“QNL,” “we,” “us,” or “our”) collects, uses, discloses, sells, shares, retains, and protects personal information when you visit or use www.qnlabs.com, purchase products, create an account, communicate with us, participate in promotions, interact with our advertising or marketing, or otherwise use our website, products, or services.

This Privacy Policy is intended to provide notice at or before the point of collection. It does not replace any consent that may be required under applicable law. Where legally required, including for certain cookies, pixels, analytics, advertising technologies, session recording, chat, text messaging, or other electronic communications technologies, we will seek consent or provide legally required opt-out rights through our website, cookie banner, privacy choices link, account settings, or other appropriate mechanisms.

Definitions. For purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with a particular consumer or household. “Sensitive personal information” has the meaning given to that term under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. “Sell,” “share,” “service provider,” “contractor,” “third party,” and “cross-context behavioral advertising” have the meanings given to those terms under applicable California privacy law.

Using the QNL Site. Children’s Privacy. The QNL Site is intended for adults. We do not knowingly collect, sell, or share personal information from anyone under 16 years of age. If you are under 18, you may use the QNL Site only with the involvement of a parent or legal guardian and should not submit personal information to us. If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete that information. We do not knowingly sell or share personal information of consumers under 16 years of age.

Geographic Scope. The QNL Site is intended for users located in the United States and Canada. If you access the QNL Site from outside the United States or Canada, you understand that your personal information may be collected, used, processed, disclosed, and stored in the United States and other jurisdictions where our service providers operate. Those jurisdictions may have privacy laws that differ from the laws in your location. If you do not want your information processed in the United States, please do not use the QNL Site or submit personal information to us. Please do not send us information unless you consent to the application of U.S law and to the use and disclosure of your information consistent with this Privacy Policy.

California Notice at Collection and Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”). This section describes those rights and explains how to exercise them.

Categories of Personal Information We Collect. In the preceding twelve (12) months, we may have collected the following categories of personal information:

Identifiers, such as name, alias, postal address, billing address, shipping address, email address, telephone number, account name, online identifier, IP address, device identifier, cookie identifier, or similar identifiers.
Customer records information, such as payment-related information, billing information, shipping information, order information, customer service records, and account information.
Commercial information, such as records of products purchased, obtained, or considered; purchase history; subscription or autoship information; transaction history; returns; preferences; and interactions with our products or services.
Internet or other electronic network activity information, such as browsing history, search history, interactions with our website, pages viewed, links clicked, referring pages, browser type, operating system, device information, cookie data, pixel data, advertising identifiers, and interactions with our marketing emails, advertisements, or online content.
Geolocation information, such as approximate location inferred from IP address or shipping information. We do not intentionally collect precise geolocation through the QNL Site unless expressly disclosed at the point of collection.
Audio, electronic, or similar information, such as customer service call recordings, voicemail messages, chat transcripts, or similar communications, if we use those technologies and provide any notice or consent required by applicable law.
Inferences, such as product preferences, supplement interests, shopping preferences, marketing segments, or similar inferences drawn from the information described above.
Sensitive personal information, only to the extent collected in limited circumstances, such as account log-in credentials, payment information processed through payment providers, or information you choose to provide in communications with us. We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you, and we do not use sensitive personal information for purposes other than those permitted by the CCPA/CPRA unless we provide legally required notice and rights.

Health-Adjacent Information. QNL sells dietary supplement products. We do not intend to collect medical records or protected health information through the QNL Site. However, depending on how you use the QNL Site, the products you view or purchase, search terms you enter, quiz or form responses you provide, or communications you send to us may reveal or suggest wellness, dietary, lifestyle, or health-related interests. You should not submit medical, diagnostic, treatment, or emergency information through the QNL Site. If you provide health-related or wellness-related information, we will use it only as described in this Privacy Policy and as permitted by applicable law.

Sources of Personal Information. We may collect personal information from the following sources:

directly from you, including when you create an account, purchase products, contact us, submit forms, participate in promotions, sign up for emails or text messages, or communicate with customer service;
automatically from your device and browser when you visit or interact with the QNL Site, including through cookies, pixels, tags, web beacons, server logs, analytics tools, advertising technologies, and similar technologies;
from service providers and contractors that help us operate the QNL Site, process payments, fulfill orders, ship products, provide customer service, send communications, detect fraud, conduct analytics, or support marketing;
from advertising, analytics, and marketing partners, including partners that help us measure campaigns, deliver advertisements, or understand interactions with our content; and
from publicly available sources or business partners, where permitted by law.

Business or Commercial Purposes. We may collect, use, disclose, sell, or share personal information for the following business or commercial purposes:

to operate, maintain, personalize, and improve the QNL Site;
to create and manage customer accounts;
to process, fulfill, ship, and support orders;
to process payments and prevent fraud;
to provide customer service and respond to inquiries;
to communicate with you about products, orders, accounts, promotions, and updates;
to send email, text, or other marketing communications where permitted by law;
to conduct analytics and measure website and advertising performance;
to personalize content, product recommendations, and user experience;
to advertise and market QNL products and services, including through targeted or cross-context behavioral advertising where permitted by law;
to maintain website security, debug errors, prevent fraud, and protect legal rights;
to comply with applicable laws, lawful requests, legal process, and regulatory obligations;
to enforce our Terms and Conditions and other policies; and to evaluate or complete a merger, acquisition, financing, restructuring, sale, or similar business transaction.

Disclosure, Sale, and Sharing of Personal Information. We may disclose personal information to service providers and contractors for business purposes, including payment processing, order fulfillment, shipping, ecommerce operations, fraud prevention, website hosting, customer service, analytics, email and text messaging, marketing support, and similar business operations. We require service providers and contractors to use personal information only for the limited purposes specified in our agreements and to provide the level of privacy protection required by applicable law.

We do not sell personal information for money. However, some disclosures of identifiers, internet or electronic network activity information, commercial information, or inferences to advertising, analytics, social media, retargeting, affiliate, or similar partners may be considered a “sale” or “sharing” of personal information under the CCPA/CPRA, even if no money is exchanged. Where required, we provide California residents the right to opt out of the sale or sharing of personal information.

We may disclose personal information to the following categories of recipients: service providers, contractors, payment processors, ecommerce providers, shipping and fulfillment providers, fraud prevention providers, customer service providers, analytics providers, advertising and marketing partners, email and text messaging providers, professional advisors, regulators, law enforcement, courts, parties to litigation or legal process, and parties to a business transaction.

California Personal Information Disclosure Chart.

In the preceding twelve (12) months, we may have collected and disclosed the following categories of personal information:

Identifiers: collected from you, your device, service providers, and marketing partners; used for account creation, order processing, shipping, customer service, marketing, analytics, security, and legal compliance; disclosed to service providers, contractors, payment processors, shipping providers, ecommerce providers, marketing providers, analytics providers, and advertising partners; may be sold or shared for advertising or analytics depending on the technology used.

Customer records information: collected from you and service providers; used for transactions, account management, order fulfillment, customer service, fraud prevention, and legal compliance; disclosed to service providers, contractors, payment processors, shipping providers, ecommerce providers, and professional advisors; not sold for money; may be disclosed as necessary for business operations.

Commercial information: collected from you, your account, transactions, and website interactions; used for order fulfillment, returns, customer service, analytics, personalization, marketing, and legal compliance; disclosed to service providers, contractors, ecommerce providers, analytics providers, advertising partners, and marketing partners; may be shared for cross-context behavioral advertising depending on the technology used.

Internet or electronic network activity information: collected automatically from your device and browser; used for website functionality, analytics, personalization, advertising, security, debugging, and performance measurement; disclosed to service providers, contractors, analytics providers, advertising partners, and technology providers; may be sold or shared for advertising or analytics depending on the technology used.

Approximate geolocation information: collected from IP address, shipping information, or device/browser settings; used for shipping, fraud prevention, analytics, localization, and legal compliance; disclosed to service providers, contractors, shipping providers, fraud prevention providers, analytics providers, and advertising partners; may be shared for advertising or analytics depending on the technology used.

Audio, electronic, or similar information: collected if you call, leave a voicemail, use chat, or otherwise communicate with us through recorded or electronic channels; used for customer service, training, quality assurance, dispute resolution, and legal compliance; disclosed to service providers, contractors, customer service providers, and legal advisors; not sold for money.

Inferences: created from your purchases, browsing activity, preferences, and interactions; used for personalization, analytics, marketing, product recommendations, and advertising; disclosed to service providers, contractors, analytics providers, advertising partners, and marketing partners; may be shared for cross-context behavioral advertising depending on the technology used.

Sensitive personal information: collected only in limited circumstances as described in this Privacy Policy; used for account access, payment processing, fraud prevention, security, legal compliance, or to provide requested goods or services; disclosed to service providers and contractors as necessary for those purposes; not used or disclosed for the purpose of inferring characteristics about you unless we provide legally required notice and rights.

Your California Privacy Rights

As a California resident, you have the right to:

Know the categories and specific pieces of personal information we collect, use, disclose, and share;
Request deletion of your personal information, subject to certain legal exceptions;
Request correction of inaccurate personal information;
Opt out of the sale or sharing of personal information for cross-context behavioral advertising;
Limit the use or disclosure of sensitive personal information, if applicable; and
Not be discriminated against for exercising your privacy rights.

How to Exercise Your Rights. California residents may submit requests to exercise privacy rights by:

emailing us at [email protected];
calling us at 1-800-370-3447; or
using any webform, privacy portal, “Your Privacy Choices,” or “Do Not Sell or Share My Personal Information” link made available on the QNL Site.

We will verify your request as required by applicable law. We will not require verification for opt-out requests unless permitted or required by law. Authorized agents may submit requests on your behalf if they provide proof of authorization and we can verify your identity or the agent’s authority as required by law.

Appeals and Additional Review. If we deny a privacy request, we will explain the basis for the denial as required by applicable law. Where an appeal right is required by applicable law, you may appeal our decision by contacting us using the contact information in this Privacy Policy and stating that you are appealing a privacy request decision. We will respond to appeals in accordance with applicable law.

Opt-Out Preference Signals. Where required by law, we honor browser-based opt-out preference signals, including Global Privacy Control, as a request to opt out of the sale or sharing of personal information for the browser or device that sends the signal. Because opt-out preference signals are browser- or device-based, you may need to enable the signal separately on each browser or device you use. If you are logged into your QNL account and we can reasonably associate the signal with your account, we may apply the opt-out to the account as required or permitted by applicable law.

Data Retention. We retain personal information only for as long as reasonably necessary and proportionate to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include the nature of the information, the purpose for which it was collected, the length of our relationship with you, legal and regulatory requirements, tax and accounting obligations, fraud prevention needs, dispute resolution, security, and enforcement of our agreements.

Generally, we retain account and order information for as long as needed to provide products and services and to satisfy legal, tax, accounting, warranty, dispute-resolution, and recordkeeping requirements; marketing information until you opt out or until it is no longer reasonably necessary for marketing purposes; website analytics and cookie information for the period configured in the applicable tool or as otherwise disclosed in our cookie preferences tool; customer service communications for as long as needed to respond to your inquiry, improve service, and maintain business records; and security logs for as long as reasonably necessary to protect the QNL Site and investigate suspected fraud, misuse, or security incidents.

Collecting Personal Information We may collect Personal Information that you provide us when you do the following:

Purchase, order, return, or request certain information about our products;
Contact our customer service representatives;
Visit or register with our Site or participate in a feature of our Site; or
Provide us with comments on our Site.

We may also collect Personal Information about you from our service providers who provide us with e-commerce related services related to our Site.

Calling QNL. When you call our QNL toll-free number about a product, delivery, billing question or for customer service, you may be asked for Personal Information that identifies you along with additional information we need to help us promptly answer your question. We may retain this information to assist you in the future.

QNL Site Registration. You do not have to register to browse our QNL Site, but you do have to register to purchase products on our Site. When you register, you are asked to provide information such as your name, address, phone number, e-mail address and you will be given a password. Your registration information may be used by us to help make your online shopping smoother and easier. When you register online with us, it also gives you the opportunity to receive future marketing information and offers from QNL.

Asking a Question. When you ask a question through our Site, we may collect your name, address, phone number and e-mail address. We use this information in order to be able to respond to you; we may ask your permission to send you future marketing information and offers.

Promotional Information. We would like to inform you about our products and special offers that might benefit you. When you register online, we may use your information to e-mail or text you about our products and special offers.

We may also send you mail, call you or text with information about our products and specials if you have provided us with your name and address, email address or phone number. If you would like to stop receiving promotional information from QNL, please see the "Privacy Preferences/Opt-Out" section of this Privacy Statement.

Access to Personal Information by Companies that Work with or on Behalf of QNL. Some of QNL’s operations, such as our electronic commerce, may be managed by service providers who are unaffiliated with QNL. These companies may share Personal Information with their affiliates and with service providers whom they engage to perform services related to our Site or QNL's business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, order fulfillment and shipping, marketing and promotional material distribution. These companies may have access to your Personal Information on a confidential basis but only to the extent that is necessary for them to perform their functions. We will never authorize these service providers to use your Personal Information for any reason other than to provide you with those specific services.

We require service providers and contractors that process personal information on our behalf to process personal information only for limited and specified purposes, to maintain reasonable safeguards, to assist us with consumer privacy requests where required, and to provide the level of privacy protection required by applicable law. We do not authorize service providers or contractors to sell or share personal information or to retain, use, or disclose personal information outside the scope of our agreements, except as permitted by applicable law.

If your purchases are being shipped to you, your shipping information will be shared with our delivery service providers (such as UPS, the U.S. Postal Service or other delivery companies). Our delivery service providers are asked not to use your Personal Information for any purpose other than making the delivery.

Sale of Business. In the unusual event that QNL is sold or transferred or used as security, your Personal Information may be transferred to third parties as part of that transaction.

Disclosures of Personal Information in Legal Proceedings. If QNL or any of our service providers is requested by a law enforcement official to provide Personal Information about individual users, QNL or the applicable service provider may, without your consent, provide such requested information. In matters involving personal or public safety, QNL or the applicable service provider may provide your Personal Information to appropriate authorities without your consent or court process. QNL or our service providers also will provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or in litigation involving QNL, the applicable service provider, or otherwise as required by law. We may also disclose Personal Information to assist in debt collection if you owe a debt to us.

Access to Personal Information. If you are a registered user with our Site, you can access your profile information at any time by clicking on the "My Account" link.

Privacy Preferences / Opt-Out. You may remove yourself from our email list or mailing list by clicking on an "unsubscribe" hyperlink at the bottom of an email from us, or by contacting us at: Quantum Nutrition Labs, Marketing Department, 3500 Wadley — Bldg B, Austin, TX, Attn: Privacy Manager or by e–mailing us at [email protected]. Please allow sufficient time for your request to be processed.

You may cancel text messaging at any time by texting the single keyword command STOP to 18332426097. You'll receive a one-time opt-out confirmation text message.

Security of Personal Information. We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, and destruction. However, no website, system, transmission, or storage method is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you believe your account or password has been compromised.

California Shine the Light and CCPA/CPRA Requests. California residents may have rights to request information about certain disclosures of personal information to third parties for direct marketing purposes under California’s “Shine the Light” law, and rights to know, access, delete, correct, opt out of sale or sharing, and limit certain uses or disclosures of sensitive personal information under the CCPA/CPRA. To submit a request, please contact us at [email protected], call 1-800-370-3447, or use any privacy request form or “Your Privacy Choices” link made available on the QNL Site.

Website Monitoring, Tracking Technologies, and Consent. The QNL Site may use cookies, pixels, tags, web beacons, software development kits, server logs, analytics tools, advertising technologies, fraud-prevention tools, chat tools, session replay tools, or similar technologies to operate the QNL Site, remember your preferences, maintain security, analyze traffic, measure advertising, personalize content, and market our products.

These technologies may collect or transmit information such as IP address, device identifiers, cookie identifiers, browser type, operating system, referring URL, pages viewed, links clicked, products viewed, cart activity, purchase events, interactions with advertisements, and other internet or electronic network activity information. Some of these technologies may be provided by third parties, including analytics, advertising, retargeting, affiliate, social media, or ecommerce partners.

Where required by law, including under California privacy or communications privacy laws, we will provide notice and obtain consent before using technologies that record, intercept, or disclose communications or electronic activity in a manner requiring consent. You can manage certain cookie and tracking preferences through our cookie banner, “Your Privacy Choices” link, browser settings, Global Privacy Control, or other tools made available on the QNL Site. Browser settings may not block all non-cookie tracking technologies.

ADDITIONAL INFORMATION

Visiting Our Site. In general, you may visit our Site without telling us who you are and without providing us with any of your information. However, we may collect the IP (Internet protocol) addresses of visitors to our Site and other related information such as page requests, browser type, operating system and average time spent on our Site. We may use this information to monitor and improve our Site.

Advertising, Analytics, and Retargeting Partners. We may work with third-party advertising, analytics, and marketing partners, including partners such as NextRoll or similar providers, to help us understand how visitors use the QNL Site, measure advertising performance, personalize content, and deliver advertisements that may be more relevant to you. These partners may collect information about your activity on the QNL Site and other websites over time, including through cookies, pixels, tags, web beacons, device identifiers, and similar technologies.

These activities may involve the disclosure of identifiers, internet or electronic network activity information, commercial information, approximate location information, or inferences to advertising or analytics partners. Under the CCPA/CPRA, some of these disclosures may be considered a “sale” or “sharing” of personal information, even if no money is exchanged. California residents may opt out of sale or sharing by using the “Do Not Sell or Share My Personal Information” or “Your Privacy Choices” link on the QNL Site, by enabling a recognized opt-out preference signal such as Global Privacy Control, or by contacting us using the information in this Privacy Policy.

We do not intend to disclose medical information or sensitive health information to advertising partners. QNL should not configure advertising or analytics tools to transmit quiz responses, free-text health information, payment information, account passwords, or other sensitive information to advertising platforms.

Cookies and Similar Technologies. The QNL Site uses cookies and similar technologies. Cookies are small files that a website or service provider places on your browser or device. We may use strictly necessary cookies to operate the QNL Site, enable account login, maintain shopping cart functionality, process checkout, prevent fraud, and maintain security. We may also use functional, analytics, advertising, personalization, and social media cookies or similar technologies, subject to your choices and applicable law.
You may manage cookies through your browser settings and, where available, through our cookie banner or preference center. If you disable certain cookies, some features of the QNL Site may not function properly. Blocking cookies through your browser may not block all pixels, tags, server-side tracking, or non-cookie technologies.

Pixels, Tags, Web Beacons, and Similar Technologies. The QNL Site may use pixels, tags, web beacons, clear GIFs, and similar technologies to understand how visitors interact with the QNL Site, measure email or advertising performance, detect errors, prevent fraud, and support marketing. These technologies may collect or transmit information about your browser, device, IP address, pages viewed, links clicked, products viewed, cart activity, purchase activity, and interactions with our emails or advertisements. Where these technologies are used for targeted advertising or cross-context behavioral advertising, California residents may opt out as described in this Privacy Policy.

Cookie and Advertising Choices. You may manage certain cookie and advertising preferences through our cookie banner or preference center, where available. You may also adjust your browser settings to block or delete cookies. For mobile devices, you may be able to limit ad tracking or reset your advertising identifier through your device settings.

Some third-party partners may use non-cookie technologies that are not fully controlled by browser cookie settings. You may also use industry opt-out tools, such as the Network Advertising Initiative opt-out tool, where applicable. These tools may not opt you out of all advertising or all tracking, and they may need to be used separately for each browser or device.

California residents may also opt out of the sale or sharing of personal information by using the “Do Not Sell or Share My Personal Information” or “Your Privacy Choices” link on the QNL Site, enabling a recognized opt-out preference signal such as Global Privacy Control, or contacting us at [email protected] or 1-800-370-3447.

Security of your Personal Information. QNL maintains administrative and technical safeguards to protect against the unauthorized access, use, modification and disclosure of Personal Information that is in our control. We are committed to using reasonable technology in order to protect the security of our Site. However, even with the best technology, any website may not be 100% secure. We take reasonable measures to protect your Personal Information from loss, misuse, alteration or destruction.

Secure Shopping at QNL. When you place your order on our Site, your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology allows your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent others from capturing your Personal Information. Since any order information you provide to us on our Site will be transmitted using a secure connection, if your web browser is unable to support this level of security, you may be unable to order products through our Site. Microsoft Internet Explorer® and Google Chrome™ browser both support a secure connection and either can be downloaded for free from the Microsoft and Google websites respectively.

Passwords. To provide you with an increased level of security, online access to your Personal Information is protected with a password. We recommend that you do not disclose your password to others. QNL will never ask you for your password in an unsolicited communication such as an unsolicited letter, phone call or e-mail.

Our Privacy Policy and Outside Links. This Privacy Policy only applies to QNL Site. Our Site may include links to the websites of our vendors, advertisers or social media. These other sites are outside of our control. Please be aware that other websites may collect information about you, and operate according to their own privacy policy which may differ from ours. Once you are outside our Site, any information you submit is no longer in our control. Privacy Policy Modifications. From time to time, we reserve the right to modify or amend this Privacy Policy in order to comply with new laws or regulations or to reflect changes in our business practices.

Contacting Us. If you have questions about this Privacy Policy or our privacy practices, or if you need this Privacy Policy in an alternative accessible format, you may contact us at:

Quantum Nutrition Labs, LP
Attn: Privacy Office
3500 Wadley - Bldg B
Austin, TX 78728
Email: [email protected]
Phone: 1-800-370-3447

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