1-800-370-3447
Customer Service
Return Policy
Shipping Policy
Shipment of Orders Most orders are shipped within 24 hours of order submission (excluding weekends/holidays) and delivered within 5-7 business days. If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery.
Shipping Costs Shipping charges are non-refundable. Free Ground shipping for orders over $50 within the contiguous USA. Ground rate shipping cost is $7.95 for orders below $50. Expedited shipping costs are calculated based on service from our location in Austin, Texas, to your delivery location ZIP Code (U.S. locations only). The shipping cost will be calculated based on your order's weight and the shipping option you choose at checkout.
Shipping Confirmation QNLabs.com will send you a shipping confirmation email on the day your order ships. The email will include the shipment tracking number, shipment date, and the shipping delivery address. If you do not receive delivery of your order by the expected delivery date, please contact us to determine the reason for delay in delivery. (See Delivery Delays, below).
Shipping Methods and Transit Times Orders are shipped via FedEx for most shipments. If your order is placed prior to 2:00pm CST your order will be shipped the same day, unless we are experiencing high order volumes, otherwise it will ship the next business day.
Delivery Delays WEATHER RELATED CONDITIONS and other conditions beyond the shipping carrier's control may cause a delay in delivery of your order. Contact us if you have any questions regarding current delivery exceptions in your area. INCORRECT SHIPPING ADDRESSES may delay delivery of your order.
Returns Policy
If you would like to return a product, please visit our return request form page
In order to serve you in the best possible manner, please read and follow this Product Return Policy.
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I. Incorrect Order
If you receive any products in error or there are any mistakes in your order, please call immediately so we may correct it as soon as possible.
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II. Damaged Products
If you receive any product that has been damaged in shipping (broken, leaking, etc.):
- Contact QNL immediately to report your damage.
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Retain the outer shipping carton and all damaged products or the shipper will not process your Damage Report.
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All Damage Reports must be made within 10 days of receipt of package. After 10 days, the shipper will not be responsible for any Damage Reports.
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III. First-Time Customers Only
Procedure to follow if you want to return products on your first time order:
- If for any reason you want to return a product(s) you must call within 30 days of the Invoice date to receive a return authorization number (RAN). Write the RAN at the top of your Invoice and on the box. Return the product(s) with your Invoice to QNL within 10 business days. Without a copy of your Invoice and RAN, we cannot accept your return. The customer is responsible for all shipping costs incurred.
- If any product has been opened, you may receive full credit on one opened bottle per product type for up to 2 different products (if received in good condition within 30 days.) Any other opened bottles of the same product will not receive credit. Please see “Guidelines for Returning Products” below.
- Full credit may be received on any unopened bottles (if received in good condition within 30 days.)
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IV. On-going Customers
Procedure to follow if you have ordered from us before, but you want to return products on your current order:
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If you want to return a product(s), you must call within 30 days of the Invoice date. A Customer Service Associate will establish whether you are eligible to receive a credit, and if so, will give you a return authorization number (RAN). Please write the RAN at the top of your Invoice and on the box. Then please return the products with your Invoice (and RAN) to QNL within 10 business days. Without a copy of your Invoice and RAN, we cannot accept your return. The customer is responsible for all shipping costs incurred.
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Any unopened bottles may be returned for credit, minus a 15% restocking fee (if received in good condition within 30 days).
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Opened bottles may not be returned (unless it is the first time for you to try this product with a maximum limit of 4 different products.
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Trying a New Product for the First Time. If for any reason you want to return it, you may receive credit on only one opened bottle per you have returned products more than once, this may not apply.
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V. Right to Refuse Refunds
We reserve the right to refuse at any time to give a refund. In certain cases, a re-stock fee may apply. Regardless, all returns must have prior approval and the returner must follow recommended return approval procedure.
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VI. Returning Discounted Items
If you have received approval to return discounted items, please note that the credit you receive will be calculated as follows: the total discount price minus the regular retail price of products of the items that were not returned.
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VII. Returning Product Specials
With Specials offering a “free” product, the free product is available only with the purchase of the rest of the Special. In the event of a returned Special, all products of the Special must be returned (unopened and in good condition) to receive full credit or if this is your first time to purchase a particular Special, then you may still receive full credit if only one product has been opened.
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VIII. Food Products and Third party Items
Food items may not be returned, whether they have been opened or not. This includes, but is not limited to Peppermints, Gin Gins, Propolis Lozenges, Food Bars, Vitality Swing, Inversion Table, Rebounder, Water Purifiers, Air HealthMate.
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IX. Price Adjustments
In the event that Quantum Nutrition Labs reduces its price on any product within 7 calendar days from the date a client receives their product, the client can opt to call to request a refund or credit of the difference between the price they were charged and the current selling price. To receive the refund or credit the client must contact QNL within 7 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday.
Guidelines for Returning Products
To return a product, it must be in the original condition in which you received it:
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A. Clean Labels
No scuff marks, smears, tears, smudges, water damage, ink marks, etc. Shrink wrap must be intact.
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B. Storage
Products must have been stored at room temperature (not in a hot place such as a car) or near a microwave oven.
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C. Adequate Wrapping
Products must be carefully wrapped in their original plastic wrapping or other clean, protective wrapping. Do not put products loose into a box (to avoid bottles hitting each other during travel).
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D. 30-Day Return
You must call within 30 days of your Invoice date to receive a Return Authorization Number (RAN). Returns cannot be accepted after 30 days. (See Sections III and IV for details.)
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E. Labelling the Package Correctly
Type or print clearly and neatly on the package. Please include your return address on the outside of the box. Send packages to:
Quantum Nutrition Labs
3500 Wadley Place, Bldg. B
Austin, TX 78728
We appreciate your business and look forward to a long, prosperous, rewarding relationship with you.
If you have any further questions regarding our return policy or our products please contact us:
Phone: 800-370-3447
Fax: 512-238-0218
Online: www.qnlabs.com
By Mail:Quantum Nutrition Research Labs
3500 Wadley Place, Bldg. B
Austin, TX 78728opt to call customer service at 1-800-370-3447 to request a -
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refund or credit of the difference between the price they were charged and the current selling price. To receive the refund or credit the client must contact Quantum Nutrition Labs within 7 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday.
Our 100% Product Warranty
Full Replacements For Defective Products
Here at Quantum Nutrition Labs, our sincere commitment is to provide you with the very best quality products at the very best price. We offer a 100% replacement product warranty. This means that if you receive a nutritional product that is defective due to our fault, such as a leaking bottle or a bottle with missing top, we are happy to replace the product for you at no charge. We stand behind our products 100% and we want you to have only the very best. We make thousands of bottles of quantum-state nutritional products every day without any errors, but occasionally we do slip up.
We offer a Conditional 30-Day Money-Back Guarantee
We do NOT offer an unconditional 30-day money-back guarantee. This means that if the product arrives to you in good condition, you may not return it within 30 days for any reason. Please read our terms and conditions.
Quantum Nutrition Quality At Fair Prices
We are committed to providing the very best products at the very best price. We are the rare company that truly uses quantum-state ingredients in our products—and still provide them at very affordable prices. We do not have the huge markup of other nutrition companies that work on sheer volume selling nutritional products while claiming to have the finest ingredients.
A good example is tablets vs. vegetable capsules. It costs more to use vegetable capsules than tablets. However, we believe vegetable capsules are superior for your health: they are well absorbed and they don’t contain chemical preservatives.
Product Results
The body’s healing process is complex, subject to many factors. Although most people receive great benefits, results vary. None of our products can be guaranteed to achieve specific health benefits.
RETURN POLICY
We know that everyone has different health needs. If you receive a product that doesn’t meet your wellness goals or “quantum” expectations, please contact us or submit a return form here https://qnlabs.com/product-returns/ within 45 days from the invoice date.
Please be advised, we are unable to apply coupon codes, make any modifications to an order, or extend sales beyond their expiration date once your order has been submitted. When using third-party payment systems (Google Pay, Apple Pay, PayPal, etc.), the shipping and billing addresses stored in your payment account may override the addresses you enter at checkout. QNL is not responsible for errors or delays resulting from outdated or incorrect third-party account information.
No credit will be given on products returned without an RAN (return authorization number). Returns are subject to a 15% processing fee. Third party, food and lifestyle products are final sale.
Any claims depicting wrong items received, defective items, missing items, stolen/missing packages, or items damaged in transit must be reported within 10 days of the delivery date per the tracking number of the shipper. Photos of the package as it was received supporting the claim will be required.
How do I return products?
Step 1: To return an item, you must call us at 1-800-370-3447 within 45 days of the invoice date to request authorization of the return or submit your request to https://qnlabs.com/product-returns/. Instructions will be provided by our returns team via email.
Step 2: After receiving an RAN and returns instructions from our returns team, please return the items to us within 10 business days. Safely secure and package your items. Be sure to include your packing slip with your RAN. Please write your RAN on the outside of your package.
Step 3: Once we have received your items, please allow 5-7 business days for your refund to be posted to your account.
SHIPPING POLICY
Placing your Order Once your order is placed and you have received an order confirmation, we are unable to change your order to add or remove items. A new order will have to be placed for additional products; shipping fees may apply. At this time, we are unable to ship to PO boxes on the web. All shipments to PO boxes must be submitted by phone. Please be advised that we work quickly to ship your order. Order cancellation requests are not guaranteed. We are unable to apply coupon codes, issue refunds, or extend sales beyond their expiration date once your order has been submitted.
Shipment of Orders Most orders are shipped within 1-2 days of order submission (excluding weekends/holidays) and ground shipments are generally delivered within 2-3 business days. Guaranteed expedited shipments must be placed by phone prior to 2 pm CST Monday through Friday to be shipped the same day. Exceptions may apply and our general guidelines regarding shipment of orders are not guaranteed. Please allow additional days for transit during inclement weather conditions and during holidays. Once an order is processed, we are unable to make changes. Any redirect requests to an alternative address of packages already in transit are not guaranteed and will require an additional fee. If you would like to request a redirection and/or have not received your order within 72 hours of delivery, please give us a call at 1-800-370-3447.
Shipments to Canada Due to changing regulations, please allow 3-5 business days for processing international shipments to avoid rejections at customs. All orders shipping to Canada will require either FedEx International Economy or FedEx International priority services and cannot be shipped to PO boxes. A flat shipping fee of $32.95 will be charged for FedEx International Connect+ shipments and $54.95 will be charged for FedEx International Priority. Shipments containing D3 and K2 must be shipped FedEx International priority to avoid any delays in customs. Due to regulatory restrictions, orders must not exceed $2500 before taxes and shipping fees.
Shipping Methods and Transit Times
We encourage you to track your shipments with the appropriate carriers. Carrier information can be found in your tracking notification email. We also encourage you to sign up for tracking notifications with the shipping carrier.
Orders are shipped via FedEx for most shipments. If your order is placed prior to 12:00 pm CST your order will be shipped the same day, unless we are experiencing high order volumes; otherwise, it will ship the next business day. Most orders are shipped via FedEx Ground or FedEx SmartPost, unless otherwise requested by phone order (such as "Next Day Air" or "Second Day Air”). We do not accept C.O.D.s.
Shipping Costs Shipping charges are non-refundable.
Receive free 2-3 day shipping for supplement orders over $99 within the contiguous USA. Ground rate shipping cost is $9.95 for orders below $99. Expedited shipping costs are calculated based on service from our location in Austin, Texas, to your delivery location ZIP Code (U.S. locations only). A flat rate of $19.95 shipping to HI and AK applies. The shipping cost will be calculated based on your order's weight and the shipping option you choose at checkout.
Shipping Confirmation
QNLabs.com will send you a shipping confirmation email on the day your order ships. The email will include the shipment tracking number, shipment date, and the shipping delivery address. If you do not receive your order by the expected delivery date, please contact us to determine the reason for the delay in delivery. (See Delivery Delays, below).
Backorders:
Although we make a concerted effort to avoid having a product backorder, occasionally this is unavoidable. This notice is to inform you that we are no longer accepting backorders. If a backorder does occur, please visit the product page and follow the instructions to receive a notification by email when the product is in stock.
Want Tracking Notifications For Your Order?
Track packages and get alerts on your mobile app or your computer. Keep deliveries safe by picking up packages from thousands of convenient locations. Request to redirect your package to a nearby location at later hours and then pick it up on your time. Click the following links to sign up.
Delivery Delays
WEATHER RELATED CONDITIONS and other conditions beyond the shipping carrier's control may cause a delay in delivery of your order. Contact us if you have any questions regarding current delivery exceptions in your area.
FREE SHIPPING* AND SALES TAX^
Most supplement orders over $99 qualify for free shipping.
*Restrictions apply: Must be regular ground shipping within the contiguous USA (excludes orders shipping to Hawaii, Alaska and Canada). Does not apply to non-supplement items. Please call for details.
^Sales Tax may be applicable based on your state's Laws
Please be advised that we are unable to apply coupon codes or discounts after your order is submitted.
OUR PRODUCT WARRANTY
Here at Quantum Nutrition Labs, our sincere commitment is to provide you with the very best quality products at the very best price. We offer a replacement product warranty. This means that if you receive a nutritional product that is defective due to our fault, such as a leaking bottle, we are happy to replace the product for you at no charge.
We stand behind our products and we want you to have only the very best. However, the body’s nutrition dynamics are complex and subject to many factors. Although most people receive great benefits, results may vary.
