At Quantum Nutrition Labs we strive to provide exceptional support for your best health and wellness. We believe that this dedication to uncompromised quality has helped us become recognized as a high-quality brand where you and your family can place your trust.
We know that everyone has different health needs. If you receive a product that doesn’t meet your wellness goals or “quantum” expectations, simply return the unused portion within 45 days from the invoice date for a full refund.
Please be advised, we are unable to apply coupon codes, issue refunds, or extend sales beyond their expiration date once your order has been submitted. No credit will be given on products returned without a RAN (return authorization number). Returns are subject to a 15% restocking fee. Items will not be accepted for returns which have been improperly stored or handled, including if they are missing shrink wrap, if they have been marked on, or if they have been opened. Food and lifestyle products may not be returned.
Any claims regarding wrong items, defective items, missing items, stolen/missing packages, or items damaged in transit must be reported within 10 days of the delivery date per the tracking number of the shipper. You may need to provide documentation depicting damages, wrong items sent, etc. for refund approval.
If you are not 100% satisfied with your purchase, visit https://qnlabs.com/product-returns/. Shipping fees may apply.
How do I return products?
Step 1: To return an item, you must call us at 1-800-370-3447 within 45 days of the invoice date to receive a return authorization number (RAN).
Step 2: After receiving a RAN, you should return the items to us within 10 business days. Safely secure and package your items. Be sure to include your packing slip with your RAN. Please write your RAN on the outside of your package.
Step 3: Take your package to your preferred shipper to have a label created. Our return address is below:
Quantum Nutrition Labs
3500 Wadley Pl, Bldg. B
Austin, TX 78728
Were your items damaged in transit? Were any items missing?
Please do not dispose of any packaging materials if your products were damaged in transit. Report the claim within 10 days of the delivery date by filling out a returns form here: https://qnlabs.com/product-returns/ and upload photos of the damage or contact us at 1-800-370-3447.
Do you need a replacement?
For any replacement requests for damaged or missing items, please allow 24 business hours for processing. If you are reporting a missing or stolen package, please allow 2 business days from the delivery date for the package to arrive before reporting the claim.
When can I expect a refund?
Once we have received your items, please allow 5-7 business days for your refund to be posted to your account.
We appreciate your business and look forward to a long, prosperous, rewarding relationship with you.
If you have any further questions regarding our return policy or our products, please contact us.