Return Policy

In order to serve you in the best possible manner, please read and follow this Product Return Policy.

• I. Incorrect Order

  Incorrect Order If you have received any products in error or there are any mistakes in your order, please call QNL immediately (800) 370-3447 so we may correct it as soon as possible.

• II. Damaged Products

  If you receive any product that has been damaged in shipping (broken, leaking, etc.):

  1. Contact QNL immediately to report your damage.

  2. Retain the outer shipping carton and all damaged products or the shipper will not process your Damage Report. (Saving these items constitutes proof of your claim.)

  3. All Damage Reports must be made within 10 days of receipt of package. After 10 days, the shipper will not be responsible for any Damage Reports.

• III. First-Time Customers Only

  Procedure to follow if you want to return products on your first time order:

  1. If for any reason you want to return a product(s) for a full credit, you must call QNL (800) 370-3447 within 30 days of the Invoice date of your order to receive a return authorization number (RAN). After you receive a RAN, write it neatly at the top of your Invoice. Then return the products with your Invoice (and RAN) to QRL within 10 business days. Without a copy of your Invoice and RAN, we cannot accept your return. The customer is solely responsible for all shipping costs incurred.
  2. If any product has been opened, you may receive full credit on one opened bottle per product type for up to 2 different products (if received in good condition within 30 days.) Any other opened bottles of the same product will not receive credit. Please see “Guidelines for Returning Products” on the right.
  3. Full credit may be received on any unopened bottles (if received in good condition within 30 days.)

• IV. On-going Customers

  Procedure to follow if you have ordered from us before, but you want to return products on your current order:

  1. If you want to return a product(s), you must call QNL (800- 370-3447) within 30 days of the Invoice date of your order. A Customer Service Associate will establish whether you are eligible to receive a credit, and if so, will give you a return authorization number (RAN). After you receive a RAN, please write it neatly at the top of your Invoice and on the box. Then please return the products with your Invoice (and RAN) to QNL within 10 business days.

  2. Opened bottles may not be returned (unless it is the first time for you to try this product with a maximum limit of 4 different products. Please see #4 and Section V. below.)
  3. Trying a New Product for the First Time. When you try any product for the first time and if for any reason you want to return it, you may receive full credit on only one opened bottle per product type with a maximum limit of 4 different products (and only 2 products per order). However, if you have returned products more than one time, this offer may not apply in certain cases.

• V. Right to Refuse Refunds

  We reserve the right to terminate at any time our offer to give a full refund to customers who try a product for the first time. In certain cases, a re-stock fee may apply. If in doubt about whether you may receive a full refund, please call to verify specific refund terms in your specific case. Regardless, all returns must have prior approval and the returner must follow recommended return approval procedure.

• VI. Returning Discounted Items

  If you have received approval to return discounted items, please note that the credit you receive will be calculated as follows: the total discount price minus the regular retail price of products of the items that were not returned.