Return Policy
RETURN POLICY
At Quantum Nutrition Labs we strive to provide exceptional support for your best health and wellness. We believe that this dedication to uncompromised quality has helped us become recognized as a high-quality brand where you and your family can place your trust.
We know that everyone has different health needs. If you receive a product that doesn’t meet your wellness goals or “quantum” expectations, simply return the unused portion within 45 days from the invoice date for a full refund.
If you are not 100% satisfied with your purchase, visit https://qnlabs.com/product-returns/ to request a return label.
We appreciate your business and look forward to a long, prosperous, rewarding relationship with you.
If you have any further questions regarding our return policy or our products, please contact us.
Contact Us
Phone: 800-370-3447 (Press option 3 for Returns)
Fax: 512-218-2550
Online: www.qnlabs.com
SHIPPING POLICY
Placing your Order Once your order is placed and you have received an order confirmation, we are unable to change your order to add or remove items. A new order will have to be placed for additional products, or you may cancel your order with a representative during normal business hours by calling 1-800-370-3447. You can only cancel an order prior to shipment.
Shipment of Orders Most orders are shipped within 24 hours of order submission (excluding weekends/holidays) and ground shipments are generally delivered within 5-7 business days. Please allow additional days for transit during inclement weather conditions and during holidays. If your shipping address needs to be changed after your order is confirmed, additional shipping fees may apply. If you have not received your order within 72 hours of delivery, pleas e give us a call at 1-800-370-3447.
Shipping Methods and Transit Times
All carriers in the U.S. are facing increased shipping volumes due to the pandemic and seasonal weather events. We have updated our shipping policy as a result of these unprecedented times. We encourage you to track your shipments with the appropriate carriers. Carrier information can be found in your tracking notification email. We also encourage you to sign up for tracking notifications with the shipping carrier.
Orders are shipped via FedEx for most shipments. If your order is placed prior to 12:00 pm CST your order will be shipped the same day, unless we are experiencing high order volumes; otherwise, it will ship the next business day. Most orders are shipped via FedEx Ground or FedEx SmartPost, unless otherwise requested by phone order (such as "Next Day Air" or "Second Day Air”). We do not accept C.O.D.s.
Shipping Costs Shipping charges are non-refundable.
Free ground shipping for orders over $49 within the contiguous USA. Ground rate shipping cost is $7.95 for orders below $49. Expedited shipping costs are calculated based on service from our location in Austin, Texas, to your delivery location ZIP Code (U.S. locations only). A flate rate of $14.95 shipping to HI and AK applies. The shipping cost will be calculated based on your order's weight and the shipping option you choose at checkout.
Shipping Confirmation
QNLabs.com will send you a shipping confirmation email on the day your order ships. The email will include the shipment tracking number, shipment date, and the shipping delivery address. If you do not receive delivery of your order by the expected delivery date, please contact us to determine the reason for delay in delivery. (See Delivery Delays, below).
Want Tracking Notifications For Your Order?
Track packages and get alerts on your mobile app or your computer. Keep deliveries safe by picking up packages from thousands of convenient locations. Request to redirect your package to a nearby location with later hours and then pick it up on your time. Click the following links to sign up.
Delivery Delays
WEATHER RELATED CONDITIONS and other conditions beyond the shipping carrier's control may cause a delay in delivery of your order. Contact us if you have any questions regarding current delivery exceptions in your area. INCORRECT SHIPPING ADDRESSES may delay delivery of your order.
FREE SHIPPING* AND SALES TAX^
Most supplement orders over $49 qualify for free shipping.
*Restrictions apply: Must be regular ground shipping within the contiguous USA (excludes orders shipping to Hawaii and Alaska). Does not apply to certain heavy products. Please call for details.
^Sales Tax may be applicable based on your state's Laws