Placing your Order Once your order is placed and you have received an order confirmation, we are unable to change your order to add or remove items. A new order will have to be placed for additional products, shipping fees may apply. You may cancel your order with a representative during normal business hours by calling 1-800-370-3447. You can only cancel an order prior to shipment. Please be advised, we are unable to apply coupon codes, issue refunds, or extend sales beyond their expiration date once your order has been submitted.
Shipment of Orders Most orders are shipped within 24 hours of order submission (excluding weekends/holidays) and ground shipments are generally delivered within 5-7 business days. Please allow additional days for transit during inclement weather conditions and during holidays. Once an order is processed, we are unable to make changes. If you have not received your order within 72 hours of delivery, please give us a call at 1-800-370-3447.
Shipping Methods and Transit Times
We encourage you to track your shipments with the appropriate carriers. Carrier information can be found in your tracking notification email. We also encourage you to sign up for tracking notifications with the shipping carrier.
Orders are shipped via FedEx for most shipments. If your order is placed prior to 12:00 pm CST your order will be shipped the same day, unless we are experiencing high order volumes; otherwise, it will ship the next business day. Most orders are shipped via FedEx Ground or FedEx SmartPost, unless otherwise requested by phone order (such as "Next Day Air" or "Second Day Air”). We do not accept C.O.D.s.
Shipping Costs Shipping charges are non-refundable.
Receive free ground shipping for supplement orders over $49 within the contiguous USA. Ground rate shipping cost is $7.95 for orders below $49. Expedited shipping costs are calculated based on service from our location in Austin, Texas, to your delivery location ZIP Code (U.S. locations only). A flat rate of $29.95 shipping to HI and AK applies. The shipping cost will be calculated based on your order's weight and the shipping option you choose at checkout.
QNLabs.com will send you a shipping confirmation email on the day your order ships. The email will include the shipment tracking number, shipment date, and the shipping delivery address. If you do not receive your order by the expected delivery date, please contact us to determine the reason for delay in delivery. (See Delivery Delays, below).
Want Tracking Notifications For Your Order?
Track packages and get alerts on your mobile app or your computer. Keep deliveries safe by picking up packages from thousands of convenient locations. Request to redirect your package to a nearby location with later hours and then pick it up on your time. Click the following links to sign up.
WEATHER RELATED CONDITIONS and other conditions beyond the shipping carrier's control may cause a delay in delivery of your order. Contact us if you have any questions regarding current delivery exceptions in your area.
FREE SHIPPING* AND SALES TAX^
Most supplement orders over $49 qualify for free shipping.
*Restrictions apply: Must be regular ground shipping within the contiguous USA (excludes orders shipping to Hawaii and Alaska). Does not apply to non-supplement items. Please call for details.
^Sales Tax may be applicable based on your state's Laws
Please be advised that we are unable to apply coupon codes or discounts after your order is submitted.
OUR PRODUCT WARRANTY
Here at Quantum Nutrition Labs, our sincere commitment is to provide you with the very best quality products at the very best price. We offer a replacement product warranty. This means that if you receive a nutritional product that is defective due to our fault, such as a leaking bottle, we are happy to replace the product for you at no charge.
We stand behind our products and we want you to have only the very best. However, the body’s nutrition dynamics are complex and subject to many factors. Although most people receive great benefits, results may vary.